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To the Deep Security 9.5 SP1 Installation Guide.5. Installation/Uninstallation======================================================================== Refer to the "Deep Security Manager 9.5 Service Pack 1 Installation Guide" document available for download from the Trend Micro Download Center. - Only use the Agent installer package (the .msi or the .rpm file) on its own to install the Deep Security Agent. If you extract the full Agent zip package and then run the Agent installer from the same folder that holds the other zipped Agent components, all the Security Modules will be installed. That may cause a conflict with the Anti-Malware or Firewall driver if you use applications other than Deep Security to provide those functionalities. - Before installing this Patch, please ensure that the Deep Security Manager has already been upgraded to 9.5 SP1 Patch 1. - All Deep Security Relay-Enabled Agents must first be upgraded to Deep Security Agent 9.5 SP1 Patch 1 before upgrading other Agents. 6. Known Incompatibilities======================================================================== 1. Resonate Load Balancer (5.0.1) Deep Security Agents Affected: All Issue: Environments in which the Resonate load balancing software is installed may experience a loss of Resonate functionality when the Deep Security Agent is installed. Resolution: Restart the Resonate Central Dispatch Controller services. 2. Trend Micro Client Server Messaging Security for SMB Deep Security Agents Affected: All Issue: Connectivity issues have been noted when running versions of Trend Micro Client Server Messaging Security for SMB that are older than Version 3.5 Build 1113. Resolution: Upgrade Trend Micro Client Server Messaging Security for SMB to Version 3.5

Deep Security 9.5 Administrator's Guide -- Provides post-installation instructions on how to configure the settings to help you get Deep Security "up and running". Also includes instructions on performing other administrative tasks for the day-to-day maintenance of Deep Security. (All of the content of the Administrator's Guide can be found in the Deep Security Manager online help.) o Deep Security 9.5 User Interface Guide -- Provides information on how to use the Deep Security Manager Console. (All of the content of the User Interface Guide can be found in the Deep Security Manager online help.) o Readme.txt files -- version enhancements, known issues, and release history. There is one readme for each installable Deep Security component: Manager, Agent, Virtual Appliance, and ESX Filter Driver. Electronic versions of the manuals are available from the Trend Micro Download Center at: o Online help -- Context-sensitive help screens that provide guidance for performing a task. (The online contains all the information contained in the Administrator's Guide and User Interface Guide.) o TrendEdge is a program for Trend Micro employees, partners, and other interested parties that provides information on unsupported, innovative techniques, tools, and best practices for Trend Micro products. The TrendEdge database contains numerous documents covering a wide range of topics. o Knowledge Base -- a searchable database of known issues, including specific problem-solving and troubleshooting topics. System Requirements======================================================================== For a complete list of the System requirements, please refer to the Deep Security 9.5 Installation Guide.5. Known Incompatibilities======================================================================== 1. Resonate Load Balancer (5.0.1) Deep Security Agents Affected: All Issue: Environments in which the Resonate load balancing software is installed may experience a loss of Resonate functionality when the Deep Security Agent is installed. Resolution: Restart the Resonate Central Dispatch Controller services. 2. Trend Micro Client Server Messaging Security for SMB Deep Security Agents Affected: All Issue: Connectivity issues have been noted when running versions of Trend Micro Client Server Messaging Security for SMB that are older than Version 3.5 Build 1113. Resolution: Upgrade Trend Micro Client Server Messaging Security for SMB to Version 3.5 Build 1138 or higher. 3. Realtek RTL8169/8110 Family Gigabit Ethernet NIC Deep Security Agents Affected: All Issue: Issues have been noted when using Version 5.663.1212.2006 of the Realtek Gigabit Ethernet NIC Resolution: To resolve these issues, upgrade the driver to the latest version. 4. Intel(R) PRO/100+ Dual Port Server Adapter Deep Security Agents Affected: All Issue: Issues have been noted when using Intel NIC cards with driver versions lower than 8.0.17.0 Resolution: To resolve the issue, upgrade the driver to version v8.0.19 or higher. 5. Microsoft Network Load Balancer (MS-NLB) Deep Security Agents Affected: All Issue: Issues have been noted when using Microsoft Network Load Balancer (MS-NLB) Resolution: MS-NLB

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Summary If sections of the network between clients and the Security Server is identified as "low-bandwidth" or "heavy traffic", you can specify agents to act as update sources or Update Agents for other agents. This helps distribute the burden of deploying components to all agents.For example, if your network is segmented by location and the network link between segments experiences a heavy traffic load, Trend Micro recommends allowing at least one agent on each segment to act as an Update Agent.Only Windows XP/Vista/Windows 7/Windows 8/Server 2003/2008/2012 machines can act as Update Agents.For Windows 2000 machines acting as an update agent, this is only supported in WFBS 6.0 SP3.Make sure that the Update Agent machines have at least 70-80MB available disk space.The maximum number of Update Agents allowed is 1024.The maximum number of concurrent client update requests that an Update Agent can handle is 250. This may differ slightly depending on the hardware specifications of the machine. To configure the Update Agent and the range of clients/servers:Specify an agent to act as an Update Agent.Log in to the WFBS console.Click Update > Source.Go to the Security Agents tab > Assign Update Agent(s) > Add.From the Select Security Agents list box, select one or more agents to act as Update Agents.Click Save.Unless specified in the Alternative Update Source section, all Update Agents receive their updates from the Trend Micro Security Server.Select an Alternative Update Source.From the Security Agents tab on the Source page, update the following options as required:Enable Alternative Update SourcesAlways update from Security Server for Update Agents: This is an optional step to ensure agents receive their updates only from the Security Server.If this option is selected, the Update Agents will download updates from the Trend Micro Security Server even if their IP address falls within one of the ranges