Brother scanner install
Author: E | 2025-04-25
1. Installing Brother Scanner Drivers. Installing the right driver is the first step toward using your Brother scanner efficiently. Below are the steps for installation on both
Install the scanner driver (For Windows) - Brother
Your Brother scanner is powered on correctly and eliminate this as a potential cause for connectivity issues.Verify The Scanner Drivers Are InstalledWhen your Brother scanner is not connecting to your computer, one of the first things you should check is whether the necessary scanner drivers are installed. Scanner drivers are software programs that facilitate communication between your scanner and computer.To verify if the scanner drivers are installed, you can follow these steps:1. Press the Windows key + R on your keyboard to open the Run dialog box.2. Type “devmgmt.msc” and hit Enter to open the Device Manager.3. In the Device Manager window, look for the “Imaging devices” or “Scanners” category and expand it.4. Check if your Brother scanner is listed. If it has a yellow exclamation mark or a red “X” beside it, it indicates a problem with the driver.5. If you see any issues with the driver, right-click on the scanner, and select “Update driver” or “Uninstall device” and then reinstall it.If the scanner drivers are not installed, you can visit the Brother support website and download and install the latest drivers specific to your scanner model. It is important to ensure that you install the correct drivers compatible with your operating system.Verifying and reinstalling the scanner drivers can often resolve connectivity issues between your Brother scanner and computer, allowing you to easily scan and save documents or images.1. Check the physical connections2. Ensure the scanner is powered on3. Verify the scanner drivers are installedAdjust The Scanner SettingsWhen your Brother scanner is not connecting to your computer, adjusting the scanner settings can help resolve the issue. Start by opening the scanner software on your computer and navigate to the settings or preferences menu. Check if the scanner is set as the default scanning device and ensure that the correct file format, resolution, and scan type are selected.Additionally, you may want to review the scanner’s connection settings. Some scanners have options to switch between USB and Wi-Fi connectivity, so make sure the appropriate option is selected based on how you are connecting the scanner to your computer.Moreover, check if any other scanning software or applications are conflicting with the scanner settings. Close unnecessary programs and try scanning again. If the issue persists, restarting both the scanner and computer can refresh the settings and establish a proper connection.By adjusting the scanner settings correctly, you can troubleshoot connectivity issues and ensure a smooth scanning experience with your Brother scanner.Troubleshoot Network Connectivity IssuesNetwork connectivity issues can often be the reason why your Brother scanner is not connecting to your computer. Here are some troubleshooting tips to resolve this problem.First, check if your scanner and computer are connected to the same network. If not,
Installing Program for Brother Printer/Scanner
To be able to print or scan, do one of the following: If you have one Brother machine If you have multiple Brother machinesIf you have one Brother machine Make sure that the machine is turned on. If you have already installed the Brother printer driver or scanner driver, uninstall them. Connect the machine to your computer using a USB cable. > Click here to download the patch file (4 KB) Run the following command using the command line to install the downloaded patch: sudo rpm -ihv brotherlegacyusb-1.1.1-0.noarch.rpm Disconnect the USB cable from your machine, wait a few seconds, and then reconnect the USB cable. Install the Brother printer driver or scanner driver again.If you have multiple Brother machines Make sure that the machines are turned on. If you have already installed the Brother printer drivers and scanner drivers, uninstall them. Connect the machines to your computer using USB cables. > Click here to download the patch file (4 KB) Run the following command using the command line to install the downloaded patch: sudo rpm -ihv brotherlegacyusb-1.1.1-0.noarch.rpm Disconnect the USB cables from the machines, wait a few seconds, and then reconnect the USB cables. Install the Brother printer drivers and scanner drivers again.Related ModelsADS-1300, ADS-1350W, ADS-3100, ADS-4300N, ADS-4700W, ADS-4900W, DCP-B7620DW(B), DCP-B7640DW(B), DCP-J100, DCP-J105, DCP-L1632W, DCP-L2535D , DCP-L2540DW, DCP-L2550DW, DCP-L2600D, DCP-L2625DW, DCP-L2640DW, DCP-L3510CDW, DCP-L3520CDW, DCP-L3551CDW, DCP-L3560CDW, DCP-L5500D, DCP-L5510DN, DCP-L5510DW, DCP-T220, DCP-T300, DCP-T310, DCP-T420W, DCP-T500W, DCP-T510W, DCP-T520W, DCP-T530DW, DCP-T536DW, DCP-T700W, DCP-T710W, DCP-T720DW, DCP-T730DW, DCP-T820DW, DCP-T830DW, HL-B2100D(B), HL-B2150W, HL-B2180DW(B), HL-L1232W, HL-L2320D, HL-L2335D, HL-L2365DW, HL-L2370DN, HL-L2375DW, HL-L2400D, HL-L2460DN, HL-L2461DW, HL-L3220CDW, HL-L3270CDW, HL-L3280CDW, HL-L5000D, HL-L5200DW, HL-L5210DN, HL-L5210DW, HL-L6200DW, HL-L6210DW, HL-L6400DW, HL-L6410DN, HL-L8360CDW, HL-L9430CDN, HL-T4000DW, MFC-B7810DW(B), MFC-J200, MFC-J2320, MFC-J2330DW, MFC-J2340DW, MFC-J2510, MFC-J2720, MFC-J3520, MFC-J3530DW, MFC-J3540DW, MFC-J3720, MFC-J3930DW, MFC-J3940DW, MFC-J650DW, MFC-J870DW, MFC-L2700D, MFC-L2700DW, MFC-L2715DW, MFC-L2740DW, MFC-L2750DW, MFC-L2805DW, MFC-L2885DW, MFC-L3720CDW, MFC-L3750CDW, MFC-L3760CDW, MFC-L5710DW, MFC-L5755DW, MFC-L5900DW, MFC-L6710DW, MFC-L6900DW, MFC-L6910DN,Install the scanner on a computer - USB - Brother USA
Of the product. For a portable scanner, it gets the job done. I scanned a bunch of things with this scanner. It has a little slot that moves to help guide the thing that you are scanning. It works great on papers or pictures that are thicker than usual. I tried to scan receipts and it had a hard time cause the receipts are very thin. One thing it does well is auto crop the thing you scanned. Overall it`s pretty good, super easy to set up took me like 10 mins. If you`re on the go or space is limited this thing is looking to get.Date published: 2020-03-09T00:00:00-04:00 Rated 5 out of 5 byTiffanyW908593 from Mobile ScannerI received this product for free from Brother in exchange for my honest opinion/review of the product. I was looking for a mobile scanner. I usually use my phone or work fax/printer for scanning purposes. Overall, I liked this product. Pros:Compact- It was small, relatively speaking. It`s about the size of a compact umbrella so it could fit in a tote bag. Mobile- You can travel with it in a tote or laptop bag. Only a usb cord is needed. Weighs a pound or two.Quality- The images uploaded were good quality/resolution.Operation- Very simple to use. Didn`t require much directions.Durability- It is sturdy and solid. I would take alot of force to break it.Cons:Connectivity- There was no wifi or bluetooth connection. It would be great to have this option and make the scanning completely mobile. I would love to scan and upload wireless as an option.Installation- I had some difficulty with installing the software initially. I believe the software needed to simplified to only one step. A simple install once screen. The application prompted to install other programs once I got to the home screen of the brother application. The space it took up on computer was a bit much. I would deter people from installing it on multiple devices which defeats the purpose of being mobile.Memory- It lacked a slot for a micro sd card or any memory to be stored.Operation- It didn`t have a pop out tab to guide papers through.Date published: 2020-03-11T00:00:00-04:00 Rated 5 out of 5 byMikeA926252 from Fast, compact and lightweight scannerI received this product for free from Brother in exchange for my honest opinion/review of the product. Simple and easy setup with simple software integration. No issues with Windows based computer. I have used this scanner for a short term and am very impressed. It did not take long to get it set up and working and the instructions are good and easy to use. It is small and compact to fit on my desk and easy to use. I have not had any issues with scanning and feel that it has good quality scans. Speed of scanning is fairly quick.Date published: 2020-03-03T00:00:00-05:00 Rated 5 out of 5 byAnthonyG662824 from Brother mobile scanner DS-640I received this product for free from Brother in exchange for my honest opinion/review of. 1. Installing Brother Scanner Drivers. Installing the right driver is the first step toward using your Brother scanner efficiently. Below are the steps for installation on both Installing the Brother Scanner Software. The software included with your Brother scanner is essential for its proper operation. Here’s how to install it: 1. Software Disc: If yourInstall the scanner driver and DSMobileCapture - Brother USA
Ensure they are connected to the same Wi-Fi network or by using an ethernet cable.Next, make sure that the network settings on your scanner are properly configured. Go to the scanner’s settings menu and navigate to the network settings. Ensure that the IP address and subnet mask are correctly entered.If you are using a wireless connection, check the Wi-Fi signal strength. Weak signals can lead to connectivity problems. Try moving your scanner closer to the router or use a Wi-Fi extender to improve the signal.If you have a firewall or antivirus software installed on your computer, it might be blocking the scanner’s connection. Temporarily disable these programs and check if the scanner connects.In some cases, your network router may have a security feature that blocks connections from unrecognized devices. Access your router’s settings and add your scanner to the list of allowed devices.By following these troubleshooting tips for network connectivity issues, you can resolve the problem and successfully connect your Brother scanner to your computer.Update The Scanner SoftwareUpdating the scanner software is an essential troubleshooting step when your Brother scanner is not connecting to your computer. Software updates are released periodically by Brother to improve functionality, fix bugs, and enhance compatibility with the latest operating systems.To update your scanner software, follow these steps:1. Visit the Brother Support website: Go to the official Brother website and navigate to the “Support” section.2. Enter your scanner model: Enter the model number of your Brother scanner in the search bar or select it from the provided list.3. Download the latest software: Look for the “Drivers” or “Software Downloads” section and locate the most recent software update for your specific scanner model. Download the file to your computer.4. Install the software: Locate the downloaded software file and double-click on it to initiate the installation process. Follow the on-screen instructions to complete the installation.5. Restart your computer and scanner: After the software installation is complete, restart both your computer and your Brother scanner.Updating the scanner software can often resolve connectivity issues by providing the latest drivers and enhancements. If the problem persists after updating, proceed to the next troubleshooting step.Contact Customer Support For Further AssistanceIf you have gone through all the troubleshooting steps mentioned above and your Brother scanner still refuses to connect to your computer, it may be time to seek help from customer support. Brother has a dedicated customer support team that can assist you in resolving any complex issues or technical glitches you may be facing with your scanner.Contacting customer support ensures that you will be guided by experts who have in-depth knowledge about Brother scanners and their connectivity issues. They will be able to offer personalized assistance tailored to your specific problem.BeforeInstall the scanner on a computer - Windows - Wireless - Brother
Follow the steps below to resolve the issue.Step 1: Check the network connection Check your Brother machine is available for network print. If you cannot print, click here to see how to resolve cannot print using my Brother machine on a wireless network (Windows).Step 2: Check the scanner driver(Windows 11 or later) Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. If you cannot find the Brother TWAIN or WIA driver in your scanning application, you need to install the scanner driver. > Go to Downloads section of this website and download Full Driver & Software Package or Scanner Driver. The installation instructions are available on the download page.(Windows 10 or earliler) Open scanner list and check the scanner icon of your Brother machine exists there. > Click here to see how to open the "Scanners and Cameras". If the scanner icon of your Brother machine does not exist there, you need to install the scanner driver. > Go to Downloads section of this website and download Full Driver & Software Package. The installation instructions are available on the download page.Step 3: Check the IP Address of your Brother machine This step is available until Windows 10. If you use Windows 11 or later, go to Step 5. Obtain the machine's IP address by printing a Network Configuration Report. > Click here to see how to print the Network Configuration Report.Step 4: Set the IP Address on the Scanner Driver This step is available until Windows 10. If you use Windows 11 or later, go to Step 5. NOTE: The steps may differ depending on the operating system being used. Open Scanner Properties. > Click here to see how to open Scanner Properties. Click Network Setting tab and select Specify your machine by address. Enter the IP Address you confirmed in the Step 3 and click OK. If an IP Address conflict occurs, consult a network administrator to get a correct IP address. Obtain the machine's Boot Method setting using the Network Configuration report you printed earlier. If the Boot Method (IP Config) is AUTO, change it to STATIC. For details, refer to the User's Guide or Network User's Guide. Step 5: Check the Firewall settings Check for a Firewall setting on your computer. If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again. Temporarily change your firewall/security settings to allow network connection. Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection. IMPORTANT Before disabling the firewall, make sure the changes you want to make are suitable for your network. Brother will not take any responsibility for any consequences of disabling the firewall. When finished, make sure to turn the firewallInstall the scanner on a computer - Windows - Brother USA
Model discontinued. This page is no longer updated.The installation steps of the buit-in drivers are different depending on the connection method.Please note that the Internet connection is required to install the built-in drivers.If you are connecting your Brother machine via USB connection:The built-in drivers you can install via USB connection are printer driver and scanner driver*1.The drivers are installed automatically by connecting your Brother machine to the PC running Windows 7 with a USB cable. (*1Available only for Brother machines with scanner function.)If you are connecting your Brother machine via Network connection:The built-in driver you can install via network conection is ONLY printer driver. Follow the steps below to install the driver.Click Start => Control Panel => Hardware and Sound => Devices and Printers. Click Add a printer. Click Add a network, wireless or Bluetooth printer. Select the model name and click Next.Hint:If the model name is not listed, follow Steps i through iii and then go to Step 5.Click The printer that I want isn't listed. Select Add a printer using a TCP/IP address or hostname and click Next. Type the IP address of the Brother machine in the Hostname or IP address field, and check the Query the printer and automatically select the driver to use option. Then click Next.Select Brother in the Manufacturer list and click Windows Update. While the drivers are being downloaded, the Windows Update button will become inactive. It takes a few minutes to download the drivers. When the downloading is finished, the Windows Update button will become active again, and then go to Step 6.Select the model name and click Next.Note for HL-1030 and HL-1230 Users:The "Brother HL-1430" driver is the alternative driver for your Brother machine. Select the "Brother HL-1430" from the Printers list.The model name will be displayed in the Printer name field, and click Next.Click Next.Click Finish.Related FAQsFunctions supported in the Windows 7 built-in driversI cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.Related ModelsDCP-1000, DCP-110C, DCP-1400, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, FAX-1800C, FAX-1820C, FAX-1840C, FAX-1920CN, FAX-1940CN, FAX-2440C, FAX-2900, FAX-3800, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1435, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2460, HL-2600CN, HL-3450CN, HL-4000CN, HL-4200CN, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5140, HL-5150D, HL-5170DN, MFC-210C, MFC-3100C, MFC-3200C, MFC-3220C, MFC-3240C, MFC-3320CN, MFC-3340CN, MFC-3420C, MFC-3820CN, MFC-420CN, MFC-4420C, MFC-4800, MFC-4820C, MFC-5100C, MFC-5200C, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC-6800, MFC-8420, MFC-8440, MFC-8500, MFC-8820D, MFC-8820DN, MFC-8840D, MFC-8840DN, MFC-9700, MFC-9800Content FeedbackTo help us improve our support, please provide your feedback below.. 1. Installing Brother Scanner Drivers. Installing the right driver is the first step toward using your Brother scanner efficiently. Below are the steps for installation on both Installing the Brother Scanner Software. The software included with your Brother scanner is essential for its proper operation. Here’s how to install it: 1. Software Disc: If yourComments
Your Brother scanner is powered on correctly and eliminate this as a potential cause for connectivity issues.Verify The Scanner Drivers Are InstalledWhen your Brother scanner is not connecting to your computer, one of the first things you should check is whether the necessary scanner drivers are installed. Scanner drivers are software programs that facilitate communication between your scanner and computer.To verify if the scanner drivers are installed, you can follow these steps:1. Press the Windows key + R on your keyboard to open the Run dialog box.2. Type “devmgmt.msc” and hit Enter to open the Device Manager.3. In the Device Manager window, look for the “Imaging devices” or “Scanners” category and expand it.4. Check if your Brother scanner is listed. If it has a yellow exclamation mark or a red “X” beside it, it indicates a problem with the driver.5. If you see any issues with the driver, right-click on the scanner, and select “Update driver” or “Uninstall device” and then reinstall it.If the scanner drivers are not installed, you can visit the Brother support website and download and install the latest drivers specific to your scanner model. It is important to ensure that you install the correct drivers compatible with your operating system.Verifying and reinstalling the scanner drivers can often resolve connectivity issues between your Brother scanner and computer, allowing you to easily scan and save documents or images.1. Check the physical connections2. Ensure the scanner is powered on3. Verify the scanner drivers are installedAdjust The Scanner SettingsWhen your Brother scanner is not connecting to your computer, adjusting the scanner settings can help resolve the issue. Start by opening the scanner software on your computer and navigate to the settings or preferences menu. Check if the scanner is set as the default scanning device and ensure that the correct file format, resolution, and scan type are selected.Additionally, you may want to review the scanner’s connection settings. Some scanners have options to switch between USB and Wi-Fi connectivity, so make sure the appropriate option is selected based on how you are connecting the scanner to your computer.Moreover, check if any other scanning software or applications are conflicting with the scanner settings. Close unnecessary programs and try scanning again. If the issue persists, restarting both the scanner and computer can refresh the settings and establish a proper connection.By adjusting the scanner settings correctly, you can troubleshoot connectivity issues and ensure a smooth scanning experience with your Brother scanner.Troubleshoot Network Connectivity IssuesNetwork connectivity issues can often be the reason why your Brother scanner is not connecting to your computer. Here are some troubleshooting tips to resolve this problem.First, check if your scanner and computer are connected to the same network. If not,
2025-03-26To be able to print or scan, do one of the following: If you have one Brother machine If you have multiple Brother machinesIf you have one Brother machine Make sure that the machine is turned on. If you have already installed the Brother printer driver or scanner driver, uninstall them. Connect the machine to your computer using a USB cable. > Click here to download the patch file (4 KB) Run the following command using the command line to install the downloaded patch: sudo rpm -ihv brotherlegacyusb-1.1.1-0.noarch.rpm Disconnect the USB cable from your machine, wait a few seconds, and then reconnect the USB cable. Install the Brother printer driver or scanner driver again.If you have multiple Brother machines Make sure that the machines are turned on. If you have already installed the Brother printer drivers and scanner drivers, uninstall them. Connect the machines to your computer using USB cables. > Click here to download the patch file (4 KB) Run the following command using the command line to install the downloaded patch: sudo rpm -ihv brotherlegacyusb-1.1.1-0.noarch.rpm Disconnect the USB cables from the machines, wait a few seconds, and then reconnect the USB cables. Install the Brother printer drivers and scanner drivers again.Related ModelsADS-1300, ADS-1350W, ADS-3100, ADS-4300N, ADS-4700W, ADS-4900W, DCP-B7620DW(B), DCP-B7640DW(B), DCP-J100, DCP-J105, DCP-L1632W, DCP-L2535D , DCP-L2540DW, DCP-L2550DW, DCP-L2600D, DCP-L2625DW, DCP-L2640DW, DCP-L3510CDW, DCP-L3520CDW, DCP-L3551CDW, DCP-L3560CDW, DCP-L5500D, DCP-L5510DN, DCP-L5510DW, DCP-T220, DCP-T300, DCP-T310, DCP-T420W, DCP-T500W, DCP-T510W, DCP-T520W, DCP-T530DW, DCP-T536DW, DCP-T700W, DCP-T710W, DCP-T720DW, DCP-T730DW, DCP-T820DW, DCP-T830DW, HL-B2100D(B), HL-B2150W, HL-B2180DW(B), HL-L1232W, HL-L2320D, HL-L2335D, HL-L2365DW, HL-L2370DN, HL-L2375DW, HL-L2400D, HL-L2460DN, HL-L2461DW, HL-L3220CDW, HL-L3270CDW, HL-L3280CDW, HL-L5000D, HL-L5200DW, HL-L5210DN, HL-L5210DW, HL-L6200DW, HL-L6210DW, HL-L6400DW, HL-L6410DN, HL-L8360CDW, HL-L9430CDN, HL-T4000DW, MFC-B7810DW(B), MFC-J200, MFC-J2320, MFC-J2330DW, MFC-J2340DW, MFC-J2510, MFC-J2720, MFC-J3520, MFC-J3530DW, MFC-J3540DW, MFC-J3720, MFC-J3930DW, MFC-J3940DW, MFC-J650DW, MFC-J870DW, MFC-L2700D, MFC-L2700DW, MFC-L2715DW, MFC-L2740DW, MFC-L2750DW, MFC-L2805DW, MFC-L2885DW, MFC-L3720CDW, MFC-L3750CDW, MFC-L3760CDW, MFC-L5710DW, MFC-L5755DW, MFC-L5900DW, MFC-L6710DW, MFC-L6900DW, MFC-L6910DN,
2025-04-14Ensure they are connected to the same Wi-Fi network or by using an ethernet cable.Next, make sure that the network settings on your scanner are properly configured. Go to the scanner’s settings menu and navigate to the network settings. Ensure that the IP address and subnet mask are correctly entered.If you are using a wireless connection, check the Wi-Fi signal strength. Weak signals can lead to connectivity problems. Try moving your scanner closer to the router or use a Wi-Fi extender to improve the signal.If you have a firewall or antivirus software installed on your computer, it might be blocking the scanner’s connection. Temporarily disable these programs and check if the scanner connects.In some cases, your network router may have a security feature that blocks connections from unrecognized devices. Access your router’s settings and add your scanner to the list of allowed devices.By following these troubleshooting tips for network connectivity issues, you can resolve the problem and successfully connect your Brother scanner to your computer.Update The Scanner SoftwareUpdating the scanner software is an essential troubleshooting step when your Brother scanner is not connecting to your computer. Software updates are released periodically by Brother to improve functionality, fix bugs, and enhance compatibility with the latest operating systems.To update your scanner software, follow these steps:1. Visit the Brother Support website: Go to the official Brother website and navigate to the “Support” section.2. Enter your scanner model: Enter the model number of your Brother scanner in the search bar or select it from the provided list.3. Download the latest software: Look for the “Drivers” or “Software Downloads” section and locate the most recent software update for your specific scanner model. Download the file to your computer.4. Install the software: Locate the downloaded software file and double-click on it to initiate the installation process. Follow the on-screen instructions to complete the installation.5. Restart your computer and scanner: After the software installation is complete, restart both your computer and your Brother scanner.Updating the scanner software can often resolve connectivity issues by providing the latest drivers and enhancements. If the problem persists after updating, proceed to the next troubleshooting step.Contact Customer Support For Further AssistanceIf you have gone through all the troubleshooting steps mentioned above and your Brother scanner still refuses to connect to your computer, it may be time to seek help from customer support. Brother has a dedicated customer support team that can assist you in resolving any complex issues or technical glitches you may be facing with your scanner.Contacting customer support ensures that you will be guided by experts who have in-depth knowledge about Brother scanners and their connectivity issues. They will be able to offer personalized assistance tailored to your specific problem.Before
2025-04-11Follow the steps below to resolve the issue.Step 1: Check the network connection Check your Brother machine is available for network print. If you cannot print, click here to see how to resolve cannot print using my Brother machine on a wireless network (Windows).Step 2: Check the scanner driver(Windows 11 or later) Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. If you cannot find the Brother TWAIN or WIA driver in your scanning application, you need to install the scanner driver. > Go to Downloads section of this website and download Full Driver & Software Package or Scanner Driver. The installation instructions are available on the download page.(Windows 10 or earliler) Open scanner list and check the scanner icon of your Brother machine exists there. > Click here to see how to open the "Scanners and Cameras". If the scanner icon of your Brother machine does not exist there, you need to install the scanner driver. > Go to Downloads section of this website and download Full Driver & Software Package. The installation instructions are available on the download page.Step 3: Check the IP Address of your Brother machine This step is available until Windows 10. If you use Windows 11 or later, go to Step 5. Obtain the machine's IP address by printing a Network Configuration Report. > Click here to see how to print the Network Configuration Report.Step 4: Set the IP Address on the Scanner Driver This step is available until Windows 10. If you use Windows 11 or later, go to Step 5. NOTE: The steps may differ depending on the operating system being used. Open Scanner Properties. > Click here to see how to open Scanner Properties. Click Network Setting tab and select Specify your machine by address. Enter the IP Address you confirmed in the Step 3 and click OK. If an IP Address conflict occurs, consult a network administrator to get a correct IP address. Obtain the machine's Boot Method setting using the Network Configuration report you printed earlier. If the Boot Method (IP Config) is AUTO, change it to STATIC. For details, refer to the User's Guide or Network User's Guide. Step 5: Check the Firewall settings Check for a Firewall setting on your computer. If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again. Temporarily change your firewall/security settings to allow network connection. Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection. IMPORTANT Before disabling the firewall, make sure the changes you want to make are suitable for your network. Brother will not take any responsibility for any consequences of disabling the firewall. When finished, make sure to turn the firewall
2025-03-29Reaching out to customer support, make sure to have your scanner model number, operating system details, and any error messages or codes you may have encountered during the troubleshooting process. This information will help customer support diagnose the problem more efficiently and provide you with a faster solution.Whether it’s via phone, email, or live chat, Brother’s customer support team will work with you to identify the root cause of the problem and provide you with the necessary steps to get your scanner up and running again. Don’t hesitate to seek their assistance as they are there to help you.FAQsFAQ 1: How do I ensure that my Brother scanner is properly connected to my computer?Make sure that the scanner is connected to your computer via a USB cable or through a wireless connection. Ensure that the cable is securely plugged in and that the scanner is turned on. For wireless connections, check if both the scanner and the computer are connected to the same network.FAQ 2: What should I do if my Brother scanner is not being detected by my computer?If your scanner is not being detected, first try restarting both your scanner and computer. If the issue persists, check if the scanner driver is installed on your computer. You can download and install the latest driver from the Brother website. Additionally, try connecting the scanner to a different USB port or restart your router if you are using a wireless connection.FAQ 3: Why is my Brother scanner not scanning documents or images?If your Brother scanner is not scanning, ensure that there are no paper jams or foreign objects blocking the scanner. Make sure that the scanner lid is closed properly. Verify that the scanner driver is installed correctly and up to date. If the problem continues, check if there is enough available storage space on your computer.FAQ 4: What can I do if the scanned documents are of poor quality?If the scanned documents or images appear blurry or of low quality, clean the scanner glass and document feeder using a lint-free cloth. Adjust the scanner settings to a higher resolution or quality. Ensure that the original documents are clean and placed correctly on the scanner. If the issue persists, update the scanner driver to the latest version.Final VerdictIn conclusion, if you are experiencing difficulties with your Brother scanner not connecting to your computer, there are several troubleshooting tips that you can try. These include checking the connections, ensuring the scanner is powered on, updating the scanner drivers, disabling any firewall or antivirus software that may be blocking the connection, and trying a different USB port or cable. By following these troubleshooting steps, you can resolve the issue and get your
2025-04-21